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Services Technical Support9 _7 m. d' t* ~1 y7 I3 ^
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公 司:NO.264-A global PC leading enterprise
. U$ H$ X* |7 U: ? C工作地点:深圳
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9 O- E, ^7 ]4 O% T& C/ q6 @Responsibility - v5 a/ E+ z1 P( s3 |8 p
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
/ M4 Y4 B m! |# |# z 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
& T3 D6 L, F8 j" T 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training - z) W. B6 R, d2 C! @! N
4 Involve some AP service projects, guide region technical skills owner and give technical advice
$ U4 S6 E' c5 K$ _ n 5 On-site support when in emergency" G* l+ ~: C1 v" |+ M7 ?* u* Q) j
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Requirement ! \2 J) H8 p# n2 M. e4 f. K: |) W
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred % B, l- J8 T2 Q6 C; H* Q2 ^( U' g
2 Fluent listening/speaking/reading capability in English 0 _) H8 U( o. M/ [" K' i1 e/ J
3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
4 X/ l5 C" ^+ M5 S7 ^: v4 ]2 y/ _ 4 Be familiar with Windows OS, to know Linux is preferred
4 M+ _% S5 i( h9 d 5 Basic Network technology, CCNA/CCNP is preferred |
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