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Services Technical Support: d, ]( f3 G" d( u. e' I+ l: X# w
$ u `4 m$ a# B; x公 司:NO.264-A global PC leading enterprise
: a7 C K, `+ F$ P M: z6 M0 m工作地点:深圳- }6 ]* o3 B+ }
+ U" z7 W7 R3 rResponsibility / S4 T% b# q- X7 C3 a5 ]
1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
9 ~; g+ T9 p# J5 y2 s# y 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.+ p; V' H. b Q" Z% \# ?! O# D8 K
3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
6 M3 J7 _8 Q3 C" i5 k; F3 f( W* V9 [ 4 Involve some AP service projects, guide region technical skills owner and give technical advice
$ q5 {% q# ]3 T% t 5 On-site support when in emergency
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Requirement
8 [- T4 Z' x+ h& o7 K f+ I 1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
' x. ~' P6 f8 v6 @2 r5 J0 k* V 2 Fluent listening/speaking/reading capability in English
3 D3 r4 Y3 }$ F, a, C 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
% e0 X& I0 ]$ } 4 Be familiar with Windows OS, to know Linux is preferred ) z/ c* O4 Z+ o: C4 O- i
5 Basic Network technology, CCNA/CCNP is preferred |
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