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發表於 2013-7-2 10:13:37
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Services Technical Support* a9 C, F ~: Y) j+ @" i. @6 Z
公 司:A global PC leading enterprise
% q2 l8 Y9 }6 G工作地点:深圳) F' [: v6 A& [! J. l; d0 g
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Responsibility
4 c$ g5 `7 s9 x. h: e, x; R; l9 r 1 Own Lenovo AP (Asia Pacific) technical support, handle the technical escalation/enquiry from AP Call Centre and Field service, provide the technical solution and summarize technical tips when necessary
0 O0 m7 O0 T+ V$ ~ 2 Monitor/capture sensitive/serious technical issues from field, escalate them to development team, drive and take ownership to find workaround/solution at the 1st time.
; I F( Q: _8 s" E* g/ p: C$ ~ 3 Improve the technical skills on AP region Call Centre & Field service , deliver technical tips and new technology to AP region in time, provide the technical training
. H6 g6 S6 B1 M- A4 K8 b1 t 4 Involve some AP service projects, guide region technical skills owner and give technical advice & y% X1 R- Q" N
5 On-site support when in emergency3 u5 L$ j7 g4 A
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Requirement 8 v; n# n# k) l ?: ]8 a
1 5Ys IT working experience with proven evidence at least , Computer … and related, B.A and above, outstanding offshore support/ work are preferred
+ q; w0 t1 j4 X" _, b 2 Fluent listening/speaking/reading capability in English
( q) d) e) i& @0 q* T; ?, w+ I% y 3 Be familiar with PC and related application, and related test tools and debug skills, can locate the issue quickly
: ^2 P& H# j1 w, U( f7 C( \8 ` 4 Be familiar with Windows OS, to know Linux is preferred : b s9 d) z0 v& B) |
5 Basic Network technology, CCNA/CCNP is preferred |
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